Refund Policy
Your satisfaction is our priority
At CaterSphere, we are committed to providing exceptional catering experiences for every event. Your satisfaction is our top priority, and we strive to ensure that every order meets your expectations.
Order Accuracy & Cancellations
- Please review your order carefully before confirming. Once an order is placed, it is processed immediately to guarantee timely preparation and delivery.
- Cancellations are accepted up to 24 hours before the scheduled delivery. Orders canceled after this period may not be eligible for a full refund.
Refund Eligibility
- Refunds may be issued in cases of order errors, missing items, or significant quality issues.
- Requests for refunds must be submitted within 48 hours of delivery, along with supporting details (photos or order confirmation).
Refund Process
- Approved refunds will be processed via the original payment method within 5–7 business days.
- Partial refunds may apply if some items were delivered correctly or if the order was partially consumed.
Special Circumstances
- For large events or custom menu orders, refund eligibility may vary. Please contact our support team directly for assistance.
- CaterSphere reserves the right to review each refund request on a case-by-case basis to ensure fairness.
Contact Us
If you have any issues with your order, please reach out to our support team immediately. We are dedicated to resolving concerns promptly and ensuring your event is a success.